Realm Control Corp. (then known as Xolutionz) was first introduced to Denton ISD for sake of maintenance of their existing Synergy32 Media Retrieval and Campus Automation systems. However, after months of service calls it quickly became evident to the district that an upgrade to Phoenix would better serve their needs. Because most maintenance of the Phoenix32 system can be accomplished remotely, it only made sense to invest in an upgrade and thus reduce the number of service calls. Also, the staff and faculty was interested in the improved features offered by Phoenix, including advanced DVD control, web client control capabilities, and greatly improved response time. Five schools within the district were upgraded during the months of October and November of 2004.

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Quiet on the Set!

In addition to scheduling and control of all media and destinations on campus, Ryan High School also takes advantage of the Phoenix live video paging capabilities to broadcast morning announcements to the entire campus. Whereas the live page was sluggish when controlled by Synergy, response time with Phoenix is much faster. This is due largely to the NetLinx control system that is approximately 85 times faster than the predecessor to NetLinx, known as AXcess.

Remote Maintenance Capabilities

The network specialists at Denton ISD were very helpful in establishing the infrastructure required to allow Realm Control Corp. to provide maintenance of the system remotely. Whether it's a revision to the NetLinx or Windows code, or a Television Manager that needs to be reloaded, Realm Control Corp. can maintain the system without requiring a site visit. This greatly reduces turnaround time and cost on system maintenance.

Conclusion

Realm Control Corp. would like to thank Denton ISD for choosing Phoenix as the upgrade path for their Synergy system. Several individuals were involved in the upgrade. In District Administration, Realm Control Corp. extends special thanks to Ernie Stripling and Peggy Bradley. In Computer Services, David Hansmeyer, Greg Straughn, and Vauda Kane are all deserving of recognition. Finally, a great big thanks goes out to the Media Directors in the trenches: Jaci Smalley, Peggy Farris, Doug Woods, Sandy Noles, and Rosemary Grose (listed by order of install).

This upgrade would not have been possible without the hardware support provided by Communication Concepts. Communication Concepts serves the entire Dallas/Ft. Worth metroplex and surrounding areas, providing professional A/V and control system installation services.